Return & Refund Policy
At Spatium Outdoor, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Please review the following policy before requesting a return.
Return Window
Return requests must be submitted within 30 days of delivery.
To be eligible for a return, your item must:
- Be in its original condition
- Include all original accessories, manuals, and packaging
- Not be damaged due to misuse, improper assembly, or customer negligence
All returned products are subject to inspection before a refund is approved.
Product Return Conditions
Waterbikes & Fishing Boards
Due to their size, mechanical components, and intended use, Waterbikes and Fishing Boards may only be returned if they:
- Have not been used on water
- Are in like-new condition
- Include all original parts and packaging
Products that have been used on water are not eligible for return, unless a verified manufacturing defect is covered under our Warranty Policy.
Kayaks, Inflatable Paddle Boards & Sail Boards
Kayaks, inflatable paddle boards, and sail boards may be returned if they:
- Have not been used
- Are clean and in original condition
- Include all original accessories and packaging
Products showing signs of water use, excessive wear, or damage may not qualify for a refund.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged by misuse, accidents, or improper maintenance
- Products modified or repaired without authorization
- Products used for commercial, rental, or instructional purposes
- Clearance, final sale, or customized products
- Products with missing parts, accessories, or original packaging
- Replacement parts and accessories purchased separately
Return Shipping Costs
Unless the return is due to our error, shipping damage, or a confirmed manufacturing defect:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
Because many of our products are oversized, return shipping costs may be significant. Please contact our customer support team before arranging a return shipment.
Return Authorization
Please do not return any product without contacting us first.
All returns require prior authorization from our customer support team. Unauthorized returns may be refused or delayed.
Restocking Fee
Eligible returns may be subject to a restocking fee of up to 10% to cover inspection, repackaging, and handling costs.
If applicable, this fee will be deducted from your refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 business days of delivery.
Please provide:
- Your order number
- Photos of the outer packaging
- Photos of the product
- A brief description of the issue
After reviewing your claim, we will determine the appropriate solution, which may include replacement parts, a replacement product, or a full or partial refund.
Lost Shipments
If your package appears to be lost or tracking has stopped updating for an extended period, please contact us.
We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Warranty
This Return & Refund Policy applies only to eligible returns made within the return period.
If your product develops a manufacturing defect after use, please refer to our Warranty Policy or contact our customer support team for assistance.
Need Assistance?
If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team.
We're always happy to help.