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Shipping Policy

At Spatium Outdoor, we are committed to delivering your gear quickly and reliably so you can spend more time enjoying the water.

 

Shipping Overview

  • Order processing time: 2–3 business days

  • Local warehouse delivery: 5–7 business days

  • Sea freight delivery (duties included): 25–35 business days

  • Air freight delivery (duties included): 7–10 business days

  • Express shipping (duties not included): 5–10 business days

  • Tracking: All orders come with tracking information

 

Order Processing

All orders are processed within 2–3 business days after payment confirmation.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Orders placed on weekends or holidays will be processed on the next business day.

 

Local Warehouse Shipping

To provide faster delivery, we operate local fulfillment warehouses in the following regions:

  • United States

  • Canada

  • European Union

  • Australia

If the item is available in a local warehouse, your order will ship from the nearest warehouse using trusted carriers such as UPS, FedEx, or other reliable local shipping providers.

You can view inventory availability for each warehouse on the product page.

Estimated delivery time:

5–7 business days, depending on your location.

 

International Shipping from China Warehouse

If an item is not available in a local warehouse, the order will ship from our China warehouse.

Sea Freight (Duties Included)

Sea freight shipments include all duties and taxes, so no additional import fees are typically required upon delivery.

Estimated delivery time:

25–35 business days.

 

Air Freight (Duties Included)

Air freight shipments include all duties and taxes, so no additional import fees are typically required upon delivery.

Estimated delivery time:

7–10 business days.

 

Express Shipping (Duties Not Included)

For faster delivery, we also offer UPS or FedEx express shipping.

Please note:

  • Shipping does not include duties and taxes

  • Customers are responsible for customs clearance and any applicable import fees

If you would like to use express shipping, please contact our customer support team before placing your order, as additional shipping charges will apply.

Estimated delivery time:

5–10 business days.

 

Lost or Delayed Shipments

While we use reliable shipping providers, delays or lost packages may occur in some regions.

Please contact our customer support team if you experience:

  • No tracking updates for an extended period

  • Damaged or missing packages upon delivery

We will work with the carrier and provide a replacement or refund based on the situation.

 

Freight Delay Disclaimer

Due to the nature of transporting large or specialized items, delivery may be affected by:

  • Weather, shipping, or traffic delays

  • Delivery restrictions in remote or hard-to-reach areas

  • Customs inspections or import clearance delays

In these cases, delivery times may exceed the estimated schedule. We will do our best to notify you in advance and assist with any issues, but we cannot be held responsible for delays caused by factors beyond our control.

 

Multiple Packages

Some items, such as water bikes or fishing boards, may be shipped in multiple packages.

Please ensure that each package is signed for separately upon delivery.

 

Taxes and Duties

Local Warehouse Shipping

Orders shipped from local warehouses typically include all applicable duties and taxes in the product price.

International Shipping from China Warehouse

Sea Freight / Air Freight:

Duties and taxes are included in the order total.

Express Shipping:

Shipping and product costs do not include duties or taxes. Customers are responsible for paying applicable import fees upon delivery.

 

Need Help?

If you have any questions about shipping options, taxes, or delivery times, please contact our customer support team.

We are happy to assist and ensure your experience with Spatium Outdoor is smooth and enjoyable.